Help, I can’t log in using my Milestone XProtect credentials. What should I do?

If you are having issues logging in with your Milestone XProtect credentials, we recommend trying these steps.

Make sure that you can log in and connect to the Milestone XProtect Management client.
Once you have confirmed that you can log in to the client, try to connect using the Boring toolbox with the same credentials.
Make sure that you are trying to connect to your proper server address In the Boring Toolbox that is associated with your Milestone Management client.
Verify that you are using the same Authentication type.

You can reference this article for our login prompt: