Do you have any recommendations for general troubleshooting?

For general troubleshooting, we recommend ensuring that all of the services and components are up and running. Here is a basic list of things to check

• In Services
  • Boring Live Monitoring 
  • Boring Service Host 

Boring Services Running

• IIS Manager
  • BoringLabService App Pool in Application Pools

BoringLabService App Pool running

• Milestone XProtect 
  • Milestone XProtect Management Server
  • Milestone XProtect Event Server
  • Milestone XProtect Recording Server

Milestone XProtect services Running

These not running can cause issues, so make sure that they are running, and you should be smooth sailing!