How to: Using Critical Mode for Notifications

What is Critical Mode for Notifications?

Critical mode is a global setting that is designed to only send live monitoring notifications for devices marked as critical.

What does it do?

When enabled via the managed site configuration, critical mode mutes all live monitoring notifications system-wide.  The Milestone administrator can manually select one or many hardware devices or recording servers and mark them as critical devices.  Standard live monitoring notifications are then enabled on those devices marked as critical. 

Why should you use critical mode?

In conjunction with Boring scheduled reports, Critical mode for notifications allows Milestone XProtect administrators to set a different level of importance to the devices in their VMS.  By doing so, they can receive instant alerts when a critical device has a health issue and then review the health events of less critical devices once a week using our scheduled reporting functions.

An example of this requirement would be a police department where the jail cameras must be on 24x7x365 but the PD cameras could potentially stand to be down for a week.  In such a case the Milestone admin would:

• Enable critical notifications under managed sites
• Set the jail cameras to critical
• Create a scheduled report for the entire VMS to deliver system configuration and health audits once a week to their email inbox

How to enable critical mode for notifications

You enable critical mode globally via the managed sites section and then manually select which elements are critical in the hardware section of the Boring client.

Managed Sites configuration

1. Browse to Configuration > Managed Sites
2. Either create a parent site, a managed site (see initial configuration), or, if you already have a site created, click the three dots next to the site name.
3. Click Edit site
4. The managed site configuration will slide out.  Follow the links to learn more about configuring a managed site and live monitoring
5. You will enable critical mode on the third and final step of the wizard
6. Flip the "Critical Only" switch to ON to enable critical mode for notifications
   
   
   
   
7. Click Save

Selecting Critical Hardware

Once you have enabled critical mode you will need to elect elements in your VMS to be critical in order to receive live monitoring notifications.  See our article on How To: Turn on/off the “Critical” option for step by step instructions on how to do this.